Terms & Conditions

Terms And Conditions & Return Policy

If you are looking to return or exchange your order for whatever reason , we are here to help! All exchange expenses are on the customer’s account and must be done within 10 days of purchase. You can return your product for exchange if item is available in-store or for store credit. We do not offer store cash refunds.

Please note the following exceptions to our return and exchange policy:
  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • Returned wigs must be uncut and in original state (as purchased )
  • To initiate a return or exchange, please complete the following steps:
    Email info@vongaimapho.com with order number and query for exchange .
    How long it takes to receive your refund, replacement product, or store credit
    • Any shipping fees the customer will need to pay
    • Any return restocking fees the customer will need to pay