TERMS AND CONDITIONS & RETURN POLICY

WE WANT YOU TO BE CONTENT WITH YOUR PURCHASE.

 

If you are looking to return or exchange your order for whatever reason, we are here to help! You can return your product for exchange if item is available in-store or for store credit which can be used to purchase anything available on www.vongaimapho.com.

We however unfortunately do not offer cash refunds.

In general, you can return an unwanted product to us. Please note the following exceptions to our return and exchange policy:

·      Discounted items are final and cannot be returned or exchanged

·      Items can be returned undamaged and unused, with the original labels and stickers attached. 

·      Items should be in the original packaging, which must be undamaged and in its original condition with all seals still intact

·      Returned items must have no visible signs of wear or use

·      Once we have inspected the product and validated your return, we will credit your account via email with the purchase price of the product within 8 days of the return (excluding shipping fee)

·      Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

·      Products not eligible for returns

Undergarments, Sale items, End of range items, Homeware, Jewellery, second hand items, Products intended for daily consumption. 

 

·      To initiate a return or exchange, please complete the following steps: Email info@vongaimapho.com with order number and query for exchange